Job Profile for Team Leader
Vacancy Information
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Date: March 2007
Department: Isle Care Domiciliary Care
Locations: Various
Responsible To: Manager
Job Profile
- To manage and deliver high quality care and support services within a defined geographical area.
- To ensure that the requirements of the National Minimum Standards are met in the patch.
- To ensure that service delivery is appropriate to client needs and to maximise cost effectiveness by appropriate deployment of staff.
- To assist in the co-ordination and delivery of Initial Response and Rapid Response services within a defined geographical area.
Supervision of Staff
- To line manage a team of Domiciliary Care and Support Workers within a defined geographical area.
- Undertake one-to-one supervision of workers, annual appraisals and performance review meetings.
- To support and mentor new staff.
- Lead regular meetings of Care and Support Workers to exchange information, develop skills and knowledge.
- To ensure adequate staff are recruited to fulfil the contract specifications.
Training and Development
- Undertakes induction training of new staff, including mandatory training activities i.e. Manual handling
- Monitors the performance of Care and Support Workers identifying any performance/quality issues and taking action to address these through trainers, mentoring or coaching.
- As part of the appraisal process, identify training and development needs and develop an annual training plan with individual workers.
Quality Assurance
- Undertakes quality assurance visits in clients’ homes, completing client survey monitoring forms.
- Takes a lead in undertaking annual reviews of Care and Support packages in conjunction with clients, family or representatives.
- Reports client dissatisfaction to Care Manager, provides liaison between client and office.
- To ensure staff comply with all Isle Care Domiciliary policies and procedures.
Health and Safety
- Responsible for undertaking manual handling and risk assessment within clients’ home.
- Making workers aware of risks, lone working, and manual handling issues.
- Promotes safe working practice among the workforce.
- Monitors accidents, near misses and informs Care Manager.
Out of hours support
- Provides information, advice and support to Care and Support Workers and Initial Response Workers in an agreed geographical area outside of normal office hours 5.30pm – 11.00pm and then 7.00am – 8.00pm.
- Provides Care and Support services to clients if no other staff members are available.
- Reports significant events or occurrences immediately to the Senior Management Team.
- Provides handover information to office staff at the end of each On-Call shift.
- Maintains an on-call log whilst on duty.
Networking and Specialist Advice
Some Team Leaders will be working with specialist client groups or projects. These individuals will be charged with the esponsibility of networking with colleagues to ensure all of the Management Team have a knowledge and understanding of the range and diversity of Care and Support Services delivered by Isle Care Domiciliary Care as part of their contractual obligations to Isle of Wight Council.
Developing partnerships with stakeholders
The post holder will play a key role in developing partnership working with external organisations such as Social Services, Housing Providers and Supporting People. They will provide an essential link between the company and these organisations and will act as ambassadors for the company at all times.
Client liaison will be a key aspect of the role and will include areas such as quality monitoring visits, introduction of staff, complaints, assisting in the setting up of new care and support packages.
Confidentiality
Your attention is drawn to the confidential nature of this post. Disclosure of confidential information or of any data of a personal nature can result in prosecution, as it is an offence under the Data Protection Act 1984, or an action for civil damages under the same act. In addition, Isle Care Domiciliary Care may take disciplinary action that could result in dismissal.
Health and Safety
Under the provisions contained in the Health and Safety Act 1974, it is the duty of every employee:
- To take reasonable care of themselves and others at work.
- To co-operate with the company, as far as necessary, to enable them to carry out their legal duty.
- Not to intentionally or recklessly interfere with anything provided (including personal protective equipment) for health and safety reasons or welfare at work.
- To report any accident or untoward incident, to take appropriate remedial action as appropriate, and to report the matter fully using the company’s reporting procedure.
Criminal Records Bureau (CRB) and Protection of Vulnerable Adults Scheme (POVA)
The post holder will be subject to an Enhanced Disclosure from the Criminal Records Bureau. All applicants will also be checked against the POVA register (Protection of Vulnerable Adults Scheme) and the POCA register (Protection of Children Act). All offers of employment are subject to the completion of satisfactory checks. Such checks will continue to be made throughout the post-holder’s employment in line with statutory requirements.
Please note: This job profile is not an exhaustive list of duties but it is intended to give a general indication of the range of work undertaken and will vary in detail in the light of changing demands and priorities within the service. Substantial changes in the range of work undertaken will be carried out in consultation with the post holder.
Employee Specification
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