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Job Profile for Domiciliary Care Manager

Vacancy Information

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Date: January 2007
Department:
Locations: Various
Responsible to: Development Manager

Purpose of the Job

  1. To take Registered Manager responsibility for the delivery of social care services which promote quality, independence and protection for service users.
  2. To lead the staff team and supervise senior staff.
  3. To meet the requirements of the National Minimum Standards.
  4. To meet all statutory and regulatory requirements.

Principal Accountabilities

  1. Performance Management
    1. To meet Isle Care business plan targets supported by development and implementation of a local business plan.
  2. Organisation of Work
    1. To ensure that resources are deployed and organised in an efficient and cost effective manner which meets the needs of a diverse range of clients.
  3. Financial Management
    1. To ensure that all financial policies and procedures are fully maintained within all aspects of the service
    2. To control expenditure within defined budgets
    3. To identify opportunities for cost efficiencies within the service and opportunities for income generation.
    4. To assist in identifying areas for service development and submit proposals accordingly.
    5. To maximise income generation within service area.
  4. Quality Management
    1. To ensure that Isle Care operational policies and procedures are fully applied and maintained.
    2. To identify and promote opportunities for continuous improvement.
    3. To respond promptly and effectively to complaints received.
    4. To provide service user culture where consultation and inclusion are positive features of the service.
    5. To ensure customer feedback is regularly sought and the outcomes are reviewed and acted upon.
  5. Business Development
    1. To actively pursue related business development opportunities including, development of private client business and supported living opportunities.
  6. Personnel Management
    1. To effectively recruit, support, train and develop staff and to develop and implement a local recruitment and retention strategy.
    2. Performance management of staff.
  7. Local Networks
    1. To liaise with a wide range of local agencies which ensures that the service is well supported, and that Isle Care is represented in a professional manner at all times.
  8. Compliance
    1. To ensure that the service meets all the statutory and regulatory requirements placed upon it.
  9. Communication
    1. To maintain good communication with the staff team, colleagues, other professional staff, service users and their relatives.
    2. To develop and maintain good working relationships with commissioners and other partners.
  10. Contract Management
    1. Develop and maintain and foster sound relationships with other professionals and agencies.
    2. Ensure contract compliance and attend contract review meetings as required.

Registered Manager - Key Tasks

Isle Care - Community Services

  1. To promote a culture within the staff team that ensures service users receive help matched to their individual needs. This will include:
    1. The preservation of individuality, personal dignity and social standing of each service user.
    2. Improving or preserving the remaining abilities of the service user and restoring function.
    3. Maintain service user’s independence, by delivering an enabling service in a community setting
  2. To meet Isle Care business plan targets.
  3. To ensure that each service user has an individual plan of care generated from a comprehensive assessment, which is drawn up and agreed with each service user and provides a basis of care to be delivered.
  4. To ensure that the service user’s care needs are reviewed as needs change and a minimum of once a year.
  5. To ensure that staff are aware of their responsibilities to report any suspected physical, financial or material, psychological or sexual neglect, discriminatory abuse or self-harm, inhumane or degrading treatment through intent negligence or ignorance in accordance with written policies.
  6. To promote a culture of safe working to ensure that all reasonable measures have been undertaken to safeguard the health, safety and welfare of staff / service users in the community.
  7. Ensure that staff carry out their duties adequately and promote the welfare of service users.
  8. To ensure that there is a local training and development programme that enables staff to fulfil the aims of the business and the changing needs of the service users, and meet the requirements of the National Minimum Standards.
  9. To convene and chair regular staff meetings and team briefings in order to provide regular opportunities for information to be shared and disseminated to all staff and to meet CSCI requirements.
  10. Contribute as required to the maintenance, improvement and development of the service as a whole by liaising with a wide range of agencies, e.g. other branches of the organisation, other agencies, providing information, project work on service review and development.
  11. To ensure that the service meets all statutory and regulatory requirements placed upon it.
  12. To ensure that all records and systems are maintained as required by the policies and procedures of Isle Care.
  13. Ensure adequate administration of the establishment in relation to petty cash, salary, wage returns, inventories of furniture and equipment, ordering of supplies and equipment. To ensure that the premises are managed effectively and kept in a good state of repair and cleanliness.
  14. Ensure good communication and liaison with other staff within the Somerset Care Group.
  15. Ensure good communication and liaison with members of other professions and disciplines for the benefit of the service users.
  16. To ensure positive relationships within the local community in which the office base is situated.
  17. The manager will be expected to make full use of information technology for which appropriate training will be given.
  18. The manager will be required to take part in a structured scheme of performance development and appraisal.
  19. The manager is responsible for ensuring that the arrangements for health and safety in the establishment comply with statutory provision and departmental practice and that these arrangements are fully communicated to staff.
  20. The manager will continue to participate in appropriate training courses and undergo CPD as required. Managers must attain NVQ 4 in Management or the relevant qualification as specified by CSCI. Managers must participate in management development training as specified by SCL. Satisfactory registration with CSCI is a requirement of the post.
  21. The working hours will average 39 hours per week, but are not fixed and will vary in accordance with the needs of the service. Much of the work will need to be carried out within "office hours" but the manager will need to be present occasionally at other times and undertake a proportion of shifts including out of hours cover.
  22. To ensure computer systems are used and understood to full effect.
  23. To ensure the service is provided to meet quality standards as cost effectively as possible.
  24. To ensure that the base operates within defined budgets.

Employee Specification

Criteria

Essential

Desirable

Experience
  1. Minimum two years as a junior manager / supervisor with direct line management responsibility for staff
  2. Evidence of effective staff leadership
  1. 3+ years in a management position

Training
  1. Appraisal / Supervision
  2. Care Planning
  3. Social Care topics
  1. Evidence of CPD in a social care related setting

Qualifications
  1. NVQ2 in Care
  2. Must be prepared to work towards NVQ 3 or 4 in Care or Management
  1. NVQ level 4 in Care/ Management
  2. Registered Manager’s Award
  3. Assessor award (A&V units)
  4. Nursing Qualifications
  5. Dip SW

Special Skills / Attributes

Experience in :

  1. Leading a team through change
  2. Training skills
  3. Administrative skills
  4. Financial skills
  5. Motivational skills
  6. Dealing with challenging behaviour
  1. Budgetary management
  2. Ability to manage staff
  3. Ability to make service improvements
  4. Ability to develop care plans

Knowledge / Commitment
  1. Equal Opportunities
  2. Health & Safety
  3. Customer Care
  4. Effective Team Working
  1. Detailed knowledge of the National Minimum Standards (Domiciliary)
  2. Evidence of flexible attitude
  3. Evidence of knowledge of the National Minimum Standards
  4. Knowledge of Policies and Procedures