Job Profile for Senior Care Support Worker

Vacancy Information

There is 1 vacancy available

Night Supervisor - Inver House. Bembridge. [More Details] [Remove Details]

Job Profile

The post-holder is a member of the Home Management Team and is accountable to the Manager for:

Efficient management of the residential care resources of the home at all times
Provision of a high quality service for residents and visitors for day care within the policy and philosophy of the Company, and to any contract specification applicable.
Participate in the management, with other members of the Home Management Team, of the provision of Company services for people with learning disability living in a residential care setting.
Assist in the development of the Company through the provision of existing and future services.

Whilst each Senior Support Worker will have responsibility for the service during a shift, the team can only operate effectively if a consistent and unified approach is maintained towards those who live or work at the Home and all others whose services and contacts enhance the quality of life of service users. The fundamental principles of service provision are stated in the Philosophy and Aims of Isle Care. The post-holder should also be familiar with the Aims and Objectives of the Home in which they are employed and should ensure that their practice, and that of the staff they supervise, accords with these principles.

Responsibilities will be for the following key areas:

Care Provision

Ensure that personal care needs of customers are met, both by delegation of tasks and by directly undertaking as appropriate.
Enable individuals to realise as fully as possible their potential in terms of their physical, social, emotional, intellectual and spiritual well-being. Help residents to participate in the life of the community to the maximum of their ability ensuring appropriate levels of support are available.
Ensure a full and professional assessment is undertaken to identify the needs of individual residents in conjunction with the resident, their advocate, other carers, professionals and volunteers with full consultation with the residents designated Care Manager.
Participate in Care Planning, goal setting and resident reviews. Co-ordinate and implement a range of therapeutic activities that provide a number of options in which residents may wish to engage. These will contribute to meeting identified goals and skill development.
Ensure that residents’ dignity and self respect are not undermined and in promoting their rights to independence, choice and privacy, recognise that responsible risk taking may be undertaken.
Ensure that residents are enabled to express their views, exercise informed choice and be involved in decision making, using services of advocates and specialist communication techniques as appropriate.
Implement the Company policies for Adult Protection, the identification of potential abuse and the management of complaints.
Ensure the appropriate reception of all residents, relatives and professional colleagues and those authorised to visit and inspect the Home.
Provide an appropriate role model for the residents, promote a good Company image at all times and work within legislative requirements and Company policies.

Staff Management

Participates in the recruitment and selection of staff.
Undertakes, as delegated by the Manager, systematic attention to staff induction programmes, and provides training as necessary.
Under the direction of the Manager, lead and co-ordinate the staff group in response to the needs of residents who live in the Home.
Supervise all aspects of the work undertaken by the staff on duty and provide feedback to appropriate colleagues.
Provide supervision for an allocated group of staff, undertake, review and appraisal of their work performance and identifies individual training and development needs.
Ensure that the agreed channels are used for staff and express dissatisfaction or disagreement. Implement in conjunction with the Manager and Personnel Manager, disciplinary action in line with the Company’s policy and guidelines.
Participates in and contributes to staff training programmes as required by the Home Manager.

Service Delivery

Undertake responsibilities for the safety and security of the residents and staff at all times, and instigate procedures for the evacuation of the building, summoning appropriate personnel to deal with emergency situations and rectify faults as necessary.
Ensure that the provision of food, monies, other goods and services are supplied to the residents within the standard and guidelines laid down by the Company. Advise the Manager of any service anomalies or deficiencies and of any complaints from service users.
Advise the Manager of any supplementary services that may be needed for the resident and make arrangements, as delegated, for these to be provided.
Carry out the Company’s policy in relation to the storage, safe handling and recording of medicines and treatments.
Ensure that a homely, attractive environment is maintained by constant appraisal and identification of shortcomings or potential for improvement.
Prepare reports as required by the Manager or Central Office. Maintain records of residents admitted and discharged on a permanent, temporary or non-resident basis. Observe confidentiality at all times.
Act as the Company’s representative, demonstrating high professional and personal standards in liaising with members of the community, other professionals, statutory and voluntary agencies.
Promote the involvement and participation of relatives, members of the community and individual volunteer in the day-to-day activities of the Home. Provide channels of communication for residents and relatives, giving advice as to how complaints and dissatisfactions will be investigated.
The post-holder will participate in personal supervision with the Manager, to support and develop good practice, review performance and identify personal training needs. As recommended by the Manager, will attend all statutory and development training.

All Senior Support Workers will be expected to be competent at NVQ level II in Care and attain Team Leader during the first year.

The Manager may require other duties to be undertaken as part of the services provided by the Home.